Privacy Policy

TalkBook Technologies Pvt. Ltd. ("TalkBook," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist service and website (talkbook.in).

1. Information We Collect

Personal Information

• Name, email address, and phone number when you create an account
• Business information (business name, type, address, operating hours)
• Payment and billing information processed through our payment partners
• Communication data when you contact our support team

Call Data

• Call recordings and transcriptions processed by our AI system
• Caller phone numbers and call metadata (duration, time, date)
• Appointment booking details made through the AI receptionist
• FAQ interactions and customer queries handled by the system

Technical Information

• IP address, browser type, and device information
• Usage data including pages visited and features used
• Log data and analytics information

2. How We Use Your Information

• To provide and maintain our AI voice receptionist service
• To process appointments and manage your business communications
• To improve our AI models and service quality
• To send service notifications, updates, and billing communications
• To provide customer support and respond to inquiries
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations under Indian law

3. Data Storage and Security

All data is stored on servers located in India, ensuring compliance with Indian data localization requirements. We employ industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Automated backup and disaster recovery systems

Call recordings are retained for 90 days unless you request earlier deletion. Account data is retained for the duration of your subscription plus 30 days after cancellation.

4. Third-Party Sharing

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting, payment processing, SMS delivery, and analytics partners who assist in operating our service
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize sharing with third parties

All third-party service providers are contractually bound to protect your data and use it only for the purposes specified.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our service and user experience

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our service.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for specific purposes
• Withdrawal of consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at privacy@talkbook.in. We will respond within 30 days.

7. Legal Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act) — we implement appropriate technical and organizational measures to ensure compliance
• General Data Protection Regulation (GDPR) — for users in the European Economic Area, we provide additional protections including lawful basis for processing and data transfer safeguards

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: